FAQs
How Do I Order a Video Message?
- Choose a Song: Add your favorite song, or let us pick one for you. Our friends from Africa will dance to this amazing tune!
- Write a Message: Provide 2-4 sentences you’d like our friends to say. These sentences will be displayed on a chalkboard.
- Specify Pronunciation: Let us know exactly how you’d like the message to be pronounced.
- Include a Photo: Add a photo of the person you want to surprise.
- Receive Your Video: The video will be delivered to your email within 1-2 days. Please also check your spam folder to ensure you don’t miss it.
How Can I Add a Song?
When placing your order, you can include a song of your choice. If you’re unsure or unable to select a song, no problem! We’ll choose one that perfectly complements your message.
Example for submitting a song:
- Playing time: (0:30) Stromae - Alors On Danse
How Long Does a Video Last?
Each video lasts approximately 30 to 60 seconds—the ideal length for sharing your video message on social media!
Do We Share Recordings on Social Media?
We only share recordings with your permission. If you’d like to allow us to share your video, please send us a message with your order number and your consent.
What Languages Do They Speak?
The men in the video speak four languages: English, German, Dutch, and Chinese.
Can They Say Anything?
We kindly ask you to ensure your message is appropriate. If we find anything unsuitable in your request, we will ask you to revise it.
Am I Entitled to a Refund?
Unfortunately, refunds are not available since each video is custom-made according to your instructions. In exceptional circumstances, please contact us at: ryanhavens99@hotmail.com
How Can I Get in Touch?
Our customer service team is available Monday to Friday, from 08:00 to 23:00. You can reach us via email at: ryanhavens99@hotmail.com