Refund policy

Thank you for giving us the opportunity to create custom-written message videos for you. Our mission is to deliver personalized videos that brighten your special moments and exceed your expectations.

We understand that questions or concerns may occasionally arise, and we are here to address them with care. Every video we produce is crafted with great attention to detail by our dedicated team of skilled dancers, support staff, chefs, and camera operators. Their passion and commitment are at the heart of what we do, and we take pride in recognizing their hard work and creativity.

Because of the personalized and collaborative nature of our videos, we regret that we are unable to offer refunds. The creation process involves significant contributions from multiple team members, all of whom we strive to compensate fairly. However, if there is an error on our part—such as incorrect music, images, or message details—we will happily re-shoot the video at no extra cost to ensure your satisfaction. Additionally, we are always open to discussing solutions that address any quality-related concerns.

Your trust and support mean the world to us. We deeply appreciate your understanding of the time and effort that go into creating each custom video and your recognition of the artistry involved.

Thank you for choosing us to be part of your memorable moments. If you have any questions or need assistance, please feel free to contact us. We are dedicated to providing an exceptional experience and making your special moments truly unforgettable.